State government capitol building

Blog

Improving digital citizen experiences by providing additional resources and information on ServiceNow implementation

2025 Year in Review: The Year Government AI Went from Paper to Platform

Guest User 1/9/26 Guest User 1/9/26

2025 Year in Review: The Year Government AI Went from Paper to Platform

Read More

Engineering Determinism in AI Systems — Techniques and Frameworks

Guest User 12/23/25 Guest User 12/23/25

Engineering Determinism in AI Systems — Techniques and Frameworks

Read More

The Determinism Challenge: Making AI Reliable for Government Services

Guest User 11/18/25 Guest User 11/18/25

The Determinism Challenge: Making AI Reliable for Government Services

Read More

From Paper to Platform: How AI Transforms SNAP Intake — Part 3

Guest User 10/23/25 Guest User 10/23/25

From Paper to Platform: How AI Transforms SNAP Intake — Part 3

Read More

From Paper to Platform: How AI Transforms Handwritten SNAP Applications Into Structured Data  - Part 2

Guest User 9/18/25 Guest User 9/18/25

From Paper to Platform: How AI Transforms Handwritten SNAP Applications Into Structured Data - Part 2

Read More

From Paper to Platform: How AI Transforms Handwritten SNAP Applications Into Structured Data

Guest User 8/18/25 Guest User 8/18/25

From Paper to Platform: How AI Transforms Handwritten SNAP Applications Into Structured Data

Read More

Strategic Automation in Government: Navigating ServiceNow's AI Control Tower and RPA Hub

Guest User 7/21/25 Guest User 7/21/25

Strategic Automation in Government: Navigating ServiceNow's AI Control Tower and RPA Hub

Read More

Modernizing Public Assistance: How AI is Reinventing Eligibility Screening

Guest User 6/24/25 Guest User 6/24/25

Modernizing Public Assistance: How AI is Reinventing Eligibility Screening

Read More

Modernizing Taxpayer Services: State Comptroller Implements Unified Digital Solution

Megan Mulvihill 4/24/25 Megan Mulvihill 4/24/25

Modernizing Taxpayer Services: State Comptroller Implements Unified Digital Solution

Read More

Servos and ID.me Partner on Government Identity Verification

Megan Mulvihill 3/31/25 Megan Mulvihill 3/31/25

Servos and ID.me Partner on Government Identity Verification

Read More

Transforming Public Service: The AI Revolution in State and Local Government

Megan Mulvihill 2/12/25 Megan Mulvihill 2/12/25

Transforming Public Service: The AI Revolution in State and Local Government

Read More

Building Digital Trust: A Complete Guide to Modern Identity Management

Megan Mulvihill 1/8/25 Megan Mulvihill 1/8/25

Building Digital Trust: A Complete Guide to Modern Identity Management

Read More

2024 Year in Review: A Year of Growth, Innovation, and Partnership

Megan Mulvihill 12/13/24 Megan Mulvihill 12/13/24

2024 Year in Review: A Year of Growth, Innovation, and Partnership

Read More

Together We Give: Making a World of Difference, One Quarter at a Time

Megan Mulvihill 11/12/24 Megan Mulvihill 11/12/24

Together We Give: Making a World of Difference, One Quarter at a Time

Read More

Streamlining Success: How One State Revolutionized Grant Management with ServiceNow

Megan Mulvihill 10/16/24 Megan Mulvihill 10/16/24

Streamlining Success: How One State Revolutionized Grant Management with ServiceNow

Read More

What’s new in ServiceNow’s Xanadu Release?

Guest User 9/19/24 Guest User 9/19/24

What’s new in ServiceNow’s Xanadu Release?

Read More

Revolutionizing Wyoming's Trails: How Digital Innovation Streamlined Decal Purchases

Megan Mulvihill 8/20/24 Megan Mulvihill 8/20/24

Revolutionizing Wyoming's Trails: How Digital Innovation Streamlined Decal Purchases

Read More

What’s new in ServiceNow’s Vancouver Release?

Guest User 11/15/23 Guest User 11/15/23

What’s new in ServiceNow’s Vancouver Release?

Read More

Case Study: Reimagining Unemployment Assistance by Putting the Citizen Experience First

Guest User 8/18/22 Guest User 8/18/22

Case Study: Reimagining Unemployment Assistance by Putting the Citizen Experience First

Read More

Answering Common Pain Points in State and Local Government Organizations

Guest User 7/29/22 Guest User 7/29/22

Answering Common Pain Points in State and Local Government Organizations

Read More