2024 Year in Review: A Year of Growth, Innovation, and Partnership

Platform Advances and Government Impact

2024 brought valuable advances in the ServiceNow platform that enhance how government agencies deliver services. The enhanced Playbooks for Public Sector Digital Services brought robust automation and standardization to service delivery workflows. Document redaction capabilities added critical security controls for sensitive information management. Improved analytics delivered deeper insights into operational performance, while Now Assist's AI-powered features accelerated service resolution and decision-making across the platform.

These tools have strengthened government agencies' ability to streamline operations and improve service delivery while maintaining strict security and compliance requirements. As we look ahead, we're excited to see new use cases emerge and work with ServiceNow's expanding toolkit to further enhance the government service experience.

Innovation in Client Experience

A major milestone for Servos this year was the successful launch of our Test Management Portal in September, complementing our robust Customer Portal ecosystem. While our Customer Portal provides comprehensive real-time visibility into project schedules, budgets, resource allocation, status updates, and development progress, the new Test Management Portal specifically streamlines the testing process between Servos and our clients. This innovative platform empowers clients with direct test execution and sign-off capabilities, while enabling better management of testing activities and feedback. Key features include project-specific test case management, direct submission of enhancement requests and defects, and enhanced control for client test managers over their testing teams.

As a testament to our belief in ServiceNow's capabilities, we don't just implement the platform – we rely on it ourselves. Our project delivery and management processes are built entirely within ServiceNow, allowing us to leverage the same powerful tools we implement for our clients. This firsthand experience enhances our ability to optimize solutions and share best practices with our clients. Together, these solutions exemplify our drive for transparency, collaboration, and efficiency in project delivery.

Transformative Impact

Throughout 2024, we've partnered with agencies across the country to modernize and transform public sector services. We've helped agencies modernize their investigative case management capabilities and strengthened child welfare and support systems. Each project demonstrates our dedication to improving government services and enhancing citizen experiences through innovative ServiceNow solutions.

Growing Together

This year marked steady growth in our state agency partnerships, accompanied by the expansion of our talented team through strategic new hires and internal promotions. A particular point of pride was becoming the first ServiceNow partner to earn the Public Sector Digital Services validated practice badge, showcasing our expertise in government digital transformation. We've strengthened our expertise through continuous learning, achieving numerous ServiceNow certifications and accreditations, building a stronger foundation to serve our clients.

Looking Forward

Our drive for excellence extends beyond project delivery. As we continue to expand our capabilities, we actively seek opportunities to enhance customer satisfaction and maximize the value of your ServiceNow investment. Whether it's optimizing platform usage, identifying automation opportunities, or implementing best practices, we're dedicated to helping you leverage ServiceNow's full potential to drive operational excellence and achieve your organizational goals.

Looking ahead to 2025, we're focused on deepening our impact on public sector service delivery across the United States. Our mission centers on empowering both citizens and the dedicated civil servants who work tirelessly to serve them. Drawing from our extensive experience in Labor and Workforce Development, Transportation, and Health and Social Services, we continue to drive digital transformation across the public sector. We look forward to expanding our partnerships and bringing innovative solutions to meet evolving government needs.

A Message of Gratitude

As we reflect on 2024, we're deeply grateful for your continued trust and partnership. Your support has been instrumental in our growth and innovation this year. Every deployment, every piece of feedback, and every collaboration has helped shape Servos' journey.

To our customers: your commitment to pushing technological boundaries alongside us has been invaluable. To our partners: your collaboration has amplified our impact in ways we couldn't achieve alone.

We're excited to continue building and innovating together in 2025. Stay connected with us through our blog posts, LinkedIn updates, and join us at ServiceNow events to be part of our ongoing story.

With gratitude,

The Servos Team