Serves as the front door of the child welfare system, handling all incoming reports of suspected abuse or neglect through hotline operations. Workers document initial allegations, gather reporter and family information, assess immediate safety concerns, and make screening decisions about whether cases move forward for investigation.

Manages the formal inquiry process where workers assess child safety, conduct interviews with children, families and collateral contacts, gather evidence, document findings, and make determinations about whether abuse or neglect occurred. Includes risk and safety assessments, investigation workflows, and documentation of protective actions taken.

Provides comprehensive tracking of ongoing child welfare cases, including family assessments, service planning, progress notes, visitation logs, and permanency planning. Workers document all case activities, family engagement, service referrals, and monitor progress toward case goals.

Handles all aspects of foster care resources, including processing new foster home applications, managing background checks and home studies, tracking licensing requirements and renewals. Also manages placement matching between children and foster homes/facilities based on needs and availability.

Facilitates secure information sharing and collaboration between child welfare staff, contracted providers, courts, families, and other stakeholders. Includes messaging systems, document sharing, online forms, and role-based access to relevant case information.

Provides data analysis tools to track outcomes, identify trends, and support data-driven decision making. Includes dashboards and ad-hoc reporting capabilities.

Determines and documents eligibility for federal funding streams like Title IV-E foster care and adoption assistance. Manages ongoing eligibility status, tracks benefit amounts, processes redeterminations, and ensures compliance with funding requirements. Interfaces with other benefit systems like Medicaid.