Licensing and Permitting

Transform your agency's licensing operations with Servos. Our ServiceNow-based solution delivers a streamlined, citizen-first experience through configurable workflows, automated renewals, and intuitive self-service portals. As a ServiceNow Elite Partner, we help government agencies modernize licensing processes while reducing manual work and improving service delivery for both staff and constituents.

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Key Features

Configure license applications using ServiceNow's flexible forms and workflows
Mobile-friendly portal experience for both agency staff and applicants
Automate renewal processes with configurable rules and reminders
Centralize licensing data and reporting through secure backend integrations

Solution Capabilities

Intuitive Portal Experience

Mobile-friendly branded interface offering seamless self-service options for applicants and streamlined workflows for agency staff

Real-Time Analytics Dashboard

Configurable reporting tools to track key performance indicators, processing times, and licensing trends

Flexible Application Builder

Easily configurable forms and workflows that adapt to specific agency requirements and regulatory needs

Secure Payment Processing

Integrated payment options that align with agency preferences while maintaining compliance standards

Licensee Profiles

All applicants establish a user profile before applying for a license, allowing them to view open and previously submitted applications, store their information for future applications, and access key information about licenses coming up for renewal right from the homepage

System Integration Framework

Purpose built integrations to access data within existing government systems and databases

The Licensing and Permitting solution enables agencies to streamline application processes for constituents while providing staff with comprehensive oversight of licensees, automated workflows, and robust analytics to maintain operational efficiency and regulatory compliance.