Citizen Portals
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Statewide Citizen Portal
Servos' State Citizen Portal solution on ServiceNow transforms government service delivery.
Our solution offers:
• Intuitive Service Search: Find state services without needing to know specific departments or agencies
• Digital Request Management: Submit and track service requests through a single, user-friendly portal
• Secure Communication: Direct messaging with state employees handling requests
• Status Tracking: Real-time updates on request progress and next steps
• Automated Workflow: Streamlined routing of requests to appropriate departments
This solution simplifies how citizens interact with state government while improving service delivery efficiency.
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Non-Emergency Services (311)
Servos' 311 Portal solution on ServiceNow modernizes local government service delivery.
Our solution offers:
• Centralized Request Management: Submit and track all city service requests through one unified platform
• Real-Time Updates: Monitor request progress and receive automated status notifications
• Smart Routing: Automatic distribution of requests to appropriate city departments
• Mobile Access: Report issues and track services from any device with photo upload capability
• Service History: Complete record of past requests and resolutions
This solution simplifies citizen-government interactions while improving service delivery.
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Agency Citizen Portal
Servos' Agency Portal solution on ServiceNow transforms digital service delivery.
Our solution offers:
• Scalable Service Platform: Start with core services and expand capabilities as your agency grows
• Seamless Brand Integration: Maintain consistent agency identity while delivering modern functionality
• WCAG Compliance: Ensure accessibility for users of all abilities through adherence to standards
• User-Friendly Interface: Intuitive design for easy navigation and service discovery
• Unified Experience: Access all agency services through one familiar, centralized portal
This solution streamlines government services while ensuring inclusive access for all citizens.
Health & Human Services
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Medicaid Redetermination
Servos modernizes Medicaid redetermination with our ServiceNow-based solution.
Our solution offers:
• Intuitive online portal with step-by-step guidance: Clear instructions and progress tracking throughout the process
• Simple document upload and verification: Easy system for submitting and managing required documentation
• Automatic data pre-fill and eligibility checks - Smart forms that reduce duplicate entry and verify information
• Digital caseworker dashboard: Comprehensive view of cases, deadlines, and required actions
• Paperless processing and tracking: Fully digital workflow that eliminates manual paperwork
Our solution eliminates manual paperwork while streamlining the process for both citizens and caseworkers, ensuring faster and more accurate Medicaid redeterminations.
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Comprehensive Child Welfare Information System (CCWIS)
Servos' CCWIS solution on ServiceNow transforms child welfare case management.
Our solution offers:
• Unified digital case management system: Single platform for managing all aspects of child welfare cases
• Real-time collaboration tools: Secure communication and information sharing between team members
• Data analytics for informed decisions: Insights dashboard for tracking outcomes and identifying trends
• Automated safety plan workflows: Structured processes for creating and monitoring safety plans.
• Mobile access for field workers: Complete documentation and access records from any location
This integrated solution helps agencies deliver more effective child welfare services through streamlined data sharing and coordinated interventions.
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Foster Care
Servos' Foster Parent portal on ServiceNow streamlines resources and support for foster families.
Our solution offers:
• Online training and licensing management: Complete required courses and maintain certifications digitally
• Support group connections and resources: Access to community forums, events, and educational materials
• Simple application process for new parents: Streamlined onboarding with clear steps and requirements
• Document submission and tracking: Digital storage of all required paperwork with automatic reminders
• Mobile-friendly access: Complete tasks and access resources from any device
By providing an intuitive platform for both current and prospective foster parents, we help agencies expand their foster care network while better supporting existing families.
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Unemployment Assistance
Servos' unemployment assistance solution on ServiceNow streamlines benefits management from application to payment.
Our solution offers:
• Intuitive citizen portal with guided application: Step-by-step interface walks users through the application process with clear instructions and form validation
• Real-time status and payment tracking: Citizens can monitor their application progress, benefit amounts, and payment schedules
• Virtual agent assistance: 24/7 automated support for common questions and basic guidance
• Digital workspace for case review: Streamlined interface for staff to process claims, review documents, and manage cases
• Mainframe integration capabilities: Seamless connection with legacy systems for consistent data flow and record keeping
Our solution modernizes the entire process, making it easier for both citizens and agency staff to manage unemployment benefits.
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Low Income Energy Assistance
Servos' Low-Income Energy Assistance solution on ServiceNow simplifies how households access utility payment support.
Our solution offers:
• Online benefit applications: Simple interface for households to apply, with clear eligibility guidelines and requirements
• Automated eligibility checks: System automatically verifies income and household information against program criteria
• Direct payment coordination with suppliers: Automated communication and payment processing with utility companies
• Status updates for all parties: Automated notifications keep applicants, staff, and suppliers informed at every step
• Digital case management tools: Comprehensive dashboard for staff to review applications and manage assistance programs
Our solution streamlines the entire process from application to payment, helping agencies deliver critical energy assistance to families in need.
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Temporary Assistance
Servos' temporary assistance solution on ServiceNow transforms how agencies deliver financial aid.
Our solution offers:
• User-friendly application portal: Intuitive interface with clear instructions and mobile-responsive design
• Digital document submission: Easy upload system for required documentation with automatic verification
• Real-time status tracking: Applicants can monitor their case progress and respond to requests immediately
• Data analytics for caseworkers: Insights dashboard helps identify needs and coordinate appropriate resources
• Resource connection tools: Automatic matching of applicants with relevant services like job training and childcare
By combining streamlined processes with data-driven insights, we help agencies move citizens from temporary assistance to long-term stability.
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Child Support Payment Authorization
Servos' Child Support Payment Authorization solution on ServiceNow streamlines payment requests and processing.
Our solution offers:
• Online payment request portal: User-friendly interface guides requestees through the submission process with clear instructions and form validation
• Digital document submission: Simple upload system for required documentation with automatic verification and secure storage
• Payment preference selection: Flexible options for payment delivery methods with automated setup
• Staff review dashboard: Comprehensive workspace for employees to review requests, verify documentation, and approve payments
• Automated payment processing: Streamlined coordination of approved payments through preferred delivery methods
This integrated solution simplifies child support payment management for both citizens and agency staff, ensuring efficient processing and disbursement.
Transportation & Public Safety
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Drivers License Renewals
Servos' Driver's License Renewal solution on ServiceNow modernizes DMV services for citizens.
Our solution offers:
• Online renewal application: Easy-to-use portal walks drivers through the renewal process with automatic eligibility checks
• Secure payment processing: Integrated payment system for safe and simple fee collection
• Real-time status tracking: Drivers can monitor their application progress and receive automatic updates
• DMV system integration: Seamless connection with existing DMV databases for accurate record verification
• Digital document verification: Automated validation of required documentation and identity verification
This cloud-based solution simplifies license renewals while ensuring compliance with DMV requirements.
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DMV Call Center Operations
Servos' DMV Call Center solution on ServiceNow optimizes customer service delivery.
Our solution offers:
• Unified agent workspace: Single interface combines call controls, customer history, and DMV systems access for efficient service delivery
• Intelligent call routing: Smart queuing system directs customers to the most qualified available agent while balancing workloads
• Real-time performance analytics: Dashboard tracks key metrics to identify bottlenecks and optimize staffing and resources
• Multi-channel integration: Coordinates customer interactions across all service channels for consistent experience
• Knowledge management system: Easy access to up-to-date procedures and information ensures accurate customer assistance
This integrated solution helps DMVs reduce wait times and improve customer satisfaction through streamlined operations.
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License and Theft Case Management
Servos' License and Theft Investigation solution on ServiceNow modernizes case management for state agencies.
Our solutions offers:
• Secure citizen portal: Access case information, submit requests, and track investigation progress in real-time
• Integrated case management: Seamless connection with mainframe systems ensures accurate, up-to-date information
• BOLO request system: Quick distribution of critical alerts about stolen items or persons of interest
• Self-service tools: Citizens can submit and track requests without staff assistance
• Automated updates: Keep citizens informed of case progress through automated notifications
This comprehensive solution improves transparency while reducing manual workload for agency staff through efficient digital processes.
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Attraction Rides Permitting
Servos' Ride Permitting solution on ServiceNow streamlines amusement park safety compliance.
Our solution offers:
• Digital permit management: Submit applications, track status, and manage renewals through one intuitive portal
• Document repository: Centralized storage for permits, inspections, and safety documentation
• Automated notifications: Timely alerts for permit renewals and required inspections
• Compliance tracking: Real-time monitoring of safety requirements and regulations
• Inspection scheduling: Coordinate and track safety inspections with automatic reminders
This cloud-based solution simplifies ride permit management while ensuring thorough safety compliance tracking.
Emergency Services
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Missing / Safe Registration
Servos' Emergency Management solution on ServiceNow coordinates critical assistance during emergencies.
Our solution offers:
• Centralized Request Management: Track and coordinate all emergency assistance requests in one platform
• Safe Registry Integration: Automatically reconcile missing person reports with safety check-ins
• Resource Assignment: Match requests with qualified emergency personnel based on needs
• Real-Time Tracking: Monitor request status and response progress with live updates
• Emergency Communication: Coordinate between citizens, responders, and command centers
This solution optimizes emergency response coordination while ensuring efficient delivery of critical aid.
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Temporary Housing
Servos' Temporary Housing solution on ServiceNow streamlines disaster recovery assistance.
Our solution offers:
• Digital Application Portal: Submit and manage housing requests through an intuitive interface
• Eligibility Assessment: Automated screening process to quickly determine qualification for assistance
• Housing Coordination: Match applicants with available temporary housing options
• Status Tracking: Real-time updates on application progress and placement status
• Document Management: Digital submission and storage of required documentation
This solution helps agencies quickly connect displaced residents with temporary housing during critical times.
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Asset Management
Servos' Emergency Asset Management solution on ServiceNow coordinates critical resources during disasters.
Our solution offers:
• Centralized Asset Control: Track and manage all emergency resources through one unified platform
• Real-Time Location Tracking: Monitor asset deployment and movement throughout emergency operations
• Request Management: Streamline the process of requesting and allocating emergency resources
• Deployment Coordination: Efficiently dispatch assets to where they're needed most
• Performance Analytics: Generate insights on asset utilization and deployment effectiveness
This solution helps agencies manage and deploy critical resources effectively during emergency response.
Elections Management
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Polling Center Support
Servos' Election Support solution on ServiceNow optimizes polling place operations.
Our solution offers:
• Supply Request Management: Streamlined ordering and tracking of polling place materials and equipment
• Mobile Field Service: Real-time supply and service tracking through mobile-enabled interfaces
• Resource Coordination: Efficient matching of volunteer needs with available support staff
• Status Monitoring: Live updates on equipment deployment and maintenance requests
• Labor Tracking: Digital management of polling worker assignments and time tracking
This solution ensures smooth polling place operations through efficient resource management and support.
Commerce & Trade
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Business Registration
Servos' Business Registration solution on ServiceNow simplifies state licensing processes.
Our solution offers:
• Streamlined Application: Guide entrepreneurs through registration with an intuitive, step-by-step process
• Document Management: Centralized system for submitting and storing required business documentation
• Compliance Verification: Automated checks to ensure all regulatory requirements are met
• Status Tracking: Real-time updates on application progress and licensing status
• Analytics Dashboard: Generate insights on business registration trends and economic indicators
This solution makes business registration efficient while providing valuable data for economic development.
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Grants Management
Servos' Grants Management solution on ServiceNow optimizes the complete grant lifecycle.
Our solution offers:
• Grant Creation Tools: Design and publish opportunities with customizable templates and workflows
• Application Processing: Streamline submission, review, and approval of grant applications
• Fund Distribution: Track and manage grant disbursements with automated payment scheduling
• Performance Monitoring: Monitor grantee compliance and project milestones in real-time
• Analytics Platform: Generate comprehensive reports on program impact and effectiveness
This solution simplifies grants administration while ensuring compliance and transparency.
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Product Directory
Servos' Product Directory solution on ServiceNow promotes local business visibility.
Our solution offers:
• Business Submission Portal: Easy upload of company profiles, products, and location information
• Digital Catalog Management: Streamlined review and approval of business listings
• Location Integration: Interactive mapping to help citizens find local businesses
• Product Showcase: Rich media support for images and detailed product descriptions
• Search Optimization: User-friendly directory to help citizens discover certified local products
This integrated solution helps agencies promote local commerce while providing citizens easy access to certified businesses.
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Project Bidding
Servos' Project Bidding solution on ServiceNow transforms government procurement processes.
Our solution offers:
• Digital Submission Portal: Submit and manage bids through an intuitive online platform
• Compliance Automation: Ensure all bid requirements are met with built-in validation
• Contractor Management: Expand reach to qualified contractors beyond geographical limits
• Bid Analytics: Track and compare proposals with powerful reporting tools
• Process Transparency: Maintain clear audit trails and fair competition standards
This solution modernizes project bidding while ensuring fair access and regulatory compliance.
The ServosGov Difference
Our Framework for Public Sector Digital Success
Built to address the unique needs and challenges of state and local government agencies, ServosGov is a feature-rich, focused-yet-flexible set of solutions ready to support your organization’s service delivery.
Not only do our clients appreciate the benefits that ServosGov provides, but it has also given us the opportunity to influence decisions about features in the core PSDS product.
Let’s Connect!
Ready to provide your citizens with a first-class experience?