Servos | WORK SMARTER
We help you provide great experiences for your customers by co-creating human-first solutions on ServiceNow. We are experts in ServiceNow who always do the right thing for our clients, making sense of CSM so you don’t have to.
WHAT WE DO
Products are increasingly customer-centric, omni-channel, and personalized, but the customer service experience gets left behind. We leverage ServiceNow CSM to close that gap with intuitive agent and customer experiences delivered through self-service and automated workflows.
We gain an understanding of your users and success measures to prioritize CSM capabilities. Then we deliver iteratively to add value as quickly as possible, prove results, and steadily increase the return on your ServiceNow investment.
CRM solutions focus on tracking customer contacts, not connecting the people, processes, and systems to resolve or predict issues. ServiceNow thrives as a single platform bringing together CRM, service management, and IT Operations Management (ITOM). This breaks down silos with automated processes across departments to diagnose and resolve issues faster while giving customers and agents end-to-end visibility of progress. Talk to us about how we can help modernize your customer service.
WHO WE ARE
Certified implementation consultants
ServiceNow and ServiceNow customer alumni
Big 4, Oracle and ServiceNow consulting experience
Partnered with Contact Center 411 – over 30 years in call center operations
Will is CEO and co-founder of Servos. He has spent his entire career in technology and services. He started at KPMG and Andersen, then weathered the dot-com bubble at iXL. He co-founded Ironworks, a digital transformation consultancy at the bottom of the dot-com recession and grew it profitably to $60M over 10 years before selling to ICF. He also co-founded Startup Virginia, a high-growth tech startup incubator while investing in technology product and service companies, before jumping back in to start Servos.
Thomas has more than 20 years of experience working with leading technology brands, including seven years at IBM. Since 2015, he has focused exclusively on the ServiceNow market. He founded BuildOnMe a verticalized product development studio leveraging IBM Watson and the ServiceNow platform. The company’s BuildOn Insurance platform offers core products for underwriting and claims workflow management. In 2017, Thomas co-founded The Anti, an HR consultancy and ServiceNow implementation partner.
Wayne started his career in human resources technology with various roles at ADP and IBM Global Process Services. He transitioned to consulting at Appirio, where he led business development efforts on the Salesforce and Workday platforms. In 2017, he joined forces with Thomas to co-found The Anti, a ServiceNow Premier partner that focuses on implementing the platform’s HR modules for large enterprise organizations.
Scott has worked in startups, tech and consulting across a range of industries for more than 25 years. He cut his teeth at KPMG, where he led IT strategy and e-commerce engagements before leaving to join an early stage digital agency that iXL later acquired. He co-founded Ironworks Consulting and since selling the business, he has helped others build their companies through both organic growth and acquisition.
EXPLORE WHAT'S POSSIBLE
Whether you're already a ServiceNow customer or just beginning to explore the platform, we're happy to talk about how we can help you solve your customer service challenges.
1704 ALTAMONT AVENUE
RICHMOND, VA 23230