Empowering Agencies, Transforming Lives
“I got my permit in just a few days—it was quick and easy!”
Raquel, a small-town baker, needed a permit to expand her shop.
She used the Department of Environmental Quality’s new,
intuitive portal to apply on the go. Real-time updates kept her
stress-free, and within days, her permit was approved—saving
weeks. This let Raquel hire local youth, grow her bakery, and
donate extra goods to her community’s food bank.
Stories like Raquel’s show the holistic impact that Servos brings to your organization. Our modernization efforts help local and state communities advance their service departments goals, meeting the needs of businesses and individuals.
Our Nationwide Success
Missouri
Streamlining Benefits Access
Missouri's Family Support Division deployed a new benefits portal
in just 10 weeks, allowing citizens to complete Medicaid renewals,
check benefit status, and view appointments online—reducing call
center volume and improving service delivery.
10
Weeks to Deploy
24/7
Self-Service
100%
Secure & Compliant
South Dakota
Unified Citizen Experience
South Dakota's citizen portal provides a single point of entry for
all government services, featuring federated search, virtual
agents, and a design that reflects the state's unique character
and sense of "home."
1
Unified portal
16+
Agencies
Enhanced
Self-service
Florida
Rapid Emergency Response
During Hurricane Ian, Florida launched critical emergency services
in just 18 hours—including missing person registries, safe person
tracking, housing assistance applications, and Starlink device
management for affected communities.
18
Hrs to launch
4
Critical Services
Thousands
Of lives assisted
North Dakota
Early Childhood Investment
North Dakota's Department of Health transformed manual Excel-based
grant processes into a streamlined online system, reducing errors
and improving program management for early childhood services
across the state.
0
Manual errors
Automated
Calculations
Unified
Team Access
Texas
Community Services
Harris County's 311 system unifies fragmented service delivery
across departments, enabling seamless transfers, better tracking,
and enhanced accountability for the nation's third-largest county.
Fewer
Call transfers
Better
Tracking
Greater
Accountability
North Carolina
DMV Call Center Services
North Carolina optimized their call center performance by making
citizen and vehicle information easily accessible on an intuitive
self-service platform. This streamlined their case management and
improved transparency for agents and citizens alike.
9.8M +
User Records Imported
8x
Call Volume
120k +
Interactions in In First 30 days
ROI in eight months.
Our solutions consistently deliver rapid returns on investment
through streamlined processes, reduced manual work, and improved
citizen satisfaction.
“I wish people could possibly understand how much team, talent, and persistence it takes for 18 hours to happen. What y'all led was truly historic and I can't wait to see what other good work we can do together.”
Jamie Grant Former Chief Information Officer, State of Florida
From Tech Consulting to Public Sector Transformation: Insights from Will Loving
Hear how Servos is leveraging the power of technology to improve public services, including the rapid response to Hurricane Ian in Florida and the modernization of Medicaid applications in Missouri.
Published Thursday, September 5, 2024
Episode 38
Innovation Today. A ServiceNow Podcast
Customer Story: State of Missouri - Department of Social Services
Learn how Servos and the State of Missouri are modernizing social services benefits on the ServiceNow platform, and the implementation of their Medicaid & Social Services Benefits Portal.
Published Tuesday, August 27, 2024
Episode 17
Webinar Series Episode Recordings
Transforming Government Services Nationwide
From emergency response to everyday citizen services, we partner with state and local governments to deliver modern, efficient, and accessible digital experiences that serve communities across America.
15+
States Served
50+
Projects Delivered
Millions
Citizens Reached
18 Hours
Record Deployment