Unlock AI-Powered Solutions with Servos

AI on the ServiceNow platform—from agile deployments to multi-agency implementations.

Servos Drives AI Control Tower Implementations With Expertise

We harness ServiceNow’s AI Control Tower to deliver seamless data integration and analysis, empowering informed decisions for enterprise and government clients. Our specialized insights enhance IT Service Management, Customer Service Management, and Public Sector Digital Services, uniting data sources for actionable intelligence. With expert implementation, we tailor customer support automation to specific needs, boosting efficiency and service delivery.

Servos Excels in Transforming Efficiency with ServiceNow AI Agents

As a trusted ServiceNow partner, we customize AI Agents for local and state governments through a thorough discovery process. We identify improvement areas, fine-tune analytics, and provide actionable metrics. Unlike Robotic Process Automation (RPA), our AI Agents leverage ServiceNow’s advanced management tools for easier oversight. This smart, efficient solution supports transaction monitoring, anomaly detection, and audit-ready reports, ensuring tailored success.

Servos Delivers Unrivaled Now Assist Solutions

We deploy Now Assist to offer personalized, consistent support for clients’ customers. By analyzing user-specific data, we tailor solutions—like interactive voice response or call transcription for phone interactions, and generative AI chat for online services. These modernizations provide real-time guidance, reduce errors, and enhance citizen services with historical data insights.

AI Use Cases

  • Call Center

    Every DMV call center agent now has a personal AI assistant powered by ServiceNow's Agent Assist technology—providing real-time recommendations, surfacing relevant documentation, and suggesting proven solutions from similar cases. This intelligent coaching cuts training time by up to 65% while ensuring consistent, confident service across all experience levels. The result: faster call resolution and agents who feel supported, not overwhelmed, during complex interactions.

  • Child Welfare Case Evaluations

    Using ServiceNow's AI capabilities, child welfare agencies can automatically analyze documentation, flag risk factors, and ensure consistent safety assessments across all cases—reducing routine tasks by 50-70% so social workers can focus on home visits and family engagement. The result: faster response times for at-risk children, more reliable safety decisions, and comprehensive audit trails that protect both families and agencies.

  • Medicaid Eligibility

    Using ServiceNow's AI capabilities, state agencies can transform complex benefits eligibility into a single conversation that screens applicants across 40+ programs simultaneously—reducing application time by up to 75%. Through one unified interview, residents discover all available benefits while agencies eliminate redundant paperwork and ensure no eligible family falls through the cracks.

Solution Capabilities

Deploy Custom AI Agents

Configure a ServiceNow AI Agent tailored to your data, organizing it around your specific business priorities.

Real-Time Analysis

Instant, actionable recommendations with dynamic AI analysis integrated into your workflows.

Continuous Learning Engine

Enable your AI to refine its performance over time, adapting to new data and criteria.

Scalable Integration Tools

Connect and manage AI across multiple departments with flexible, enterprise-grade configurations.

Conversational AI

Deploy a virtual agent that knows how to match citizen inquiries to your agency's workflows.

Proactive Experiences

Leverage generative AI to anticipate needs, such as suggesting next steps in a process or automating routine approvals, driving efficiency across departments.

Ready to spark performance, accelerate progress, and liberate your workforce? At Servos, we’re your ideal partner for every client—government or enterprise—eager to ignite innovation. Our unique expertise and strategic reach across agencies deliver high-impact, quality results tailored to you. Book a demo today and start your AI journey with us to transform your organization!

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See For Yourself

Reach out to schedule a personal demo and learn more about this solution