Servos and ID.me Partner on Government Identity Verification
Servos & ID.me Partner to Provide Secure and Easy Access to Government Portals
Did you know that since 2003, federal agencies have reported $2.8 trillion in improper payments—including errors and fraud—per the latest US Government Accountability Office report
For Citizens, managing multiple logins has always been frustrating. With fraud and generative Al scams on the rise, the internet is increasingly less safe. ID.me solves both problems with a secure and portable login users can use across any public service portal where ID.me is accepted to easily and safely prove their identity. The vision is for your ID.me username and password to be the last login you will ever need.
We're thrilled to announce that ID.me and Servos have joined forces to tackle this challenge head-on with a powerful new integration for ServiceNow.
A Partnership Built on Complementary Strengths
This collaboration brings together two industry leaders with complementary expertise:
ID.me serves 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. ID.me powers login and identity verification for use cases such as Unemployment, Tax, Retirement, and Centers for Medicare/Medicaid.
Servos is a ServiceNow Elite Partner with a focus on driving digital transformation in the public sector in partnership with our customers. We leverage the ServiceNow platform to build citizen-first experiences to make the lives of citizens and the teams that support them better.
Together, we combat fraud and waste while creating a digital fast last for citizens to access the services they need on a timely basis.
A Digital Wallet for the Modern Citizen
At the core of our integration is ID.me's Digital Wallet technology, which allows citizens to verify their identity once and then use those secure credentials across multiple services. This approach eliminates the need for repetitive verifications while maintaining the highest security standards.
The timing couldn't be more critical. As the internet becomes increasingly less safe, government agencies need solutions that protect sensitive information without creating friction for legitimate users.
Impact for Government Agencies:
Reduced Fraud: Robust identity verification meets NIST 800-63-3 standards, significantly reducing fraud risk. The IAL2 standard is required by many agencies for high value and risk transactions.
Improved User Experience: Citizens verify once and access multiple services, creating a cohesive experience. Digital access for low-income, remote, and hard to reach populations.
Contact Center Efficiency: ID.me’s dedicated online and video support offloads all password and verification issues from the agency’s call center.
Embedded in ServiceNow Workflows: ID.me directly inserts into existing ServiceNow workflows, creating a seamless experience that feels native to the platform.
Looking Ahead
This partnership represents just the beginning of our shared mission to transform how government agencies approach login in and identity verification. In an era of increasing digital threats, the ability to confidently verify citizen identities while delivering an exceptional user experience is no longer optional—it's essential.
We believe every government agency deserves access to world-class identity verification that protects both sensitive information and citizen experience. That's why we've made this integration accessible, scalable, and designed specifically for the unique needs of government.
Ready to Transform Your Agency's Approach to Identity?
If you're using ServiceNow and looking to enhance security, improve citizen satisfaction, and streamline operations, we'd love to show you how our integration can help. Request a demo today to see the technology in action and discuss how it can address your agency's specific challenges.
