Solve Today.
Own Tomorrow.
As a ServiceNow Elite Partner focused on local and state governments, we stand by your side — always doing the right thing, even when challenges arise. We implement high-value, citizen-first solutions that deliver exceptional experiences for your citizens and employees.
Government services shouldn’t feel like government services.
We architect a better experience for your constituents, and the teams who serve them.
Human-first Solutions
We work with people at every level of your organization, ensuring the solution considers the staff who will be impacted the most and resulting in higher rates of adoption by your organization.
Accessibility
Designs are focused to ensure the colors, typography, layout, and other stylistic elements are optimized for users with disabilities.
Responsive Design
Our sites are designed responsively to ensure an optimized, frustration-free experience from any device. Native mobile applications are not required.
Uniquely Styled
Put your best foot forward with an experience that reflects your brand and mission, conveys a sense of support, and invites your users to get the assistance they need.
The hardest part isn’t building, it’s knowing what to build.
We don’t guess, we discover. Then we put our 30+ combined years of expertise to work for you.
Discovery Workshops
We ask the right questions to surface what's hidden—gaps, risks, and assumptions—so you're building on solid ground, not surprises.
Built for government complexity
We're not just ServiceNow experts—we're public sector specialists. Security requirements, compliance hurdles, procurement red tape—we've navigated it all across 14+ state and local agencies. You get a team that already speaks your language.
Our ServosGov framework gives you a running start.
Everything we've learned is baked into ServosGov—our framework purpose-built for government ServiceNow implementations. It's how we move fast without skipping the steps that keep you compliant, secure, and audit-ready.
You don’t need a digital form. You need the problem solved.
Too many projects just digitize dysfunction. We eliminate it.
Start with simple, scalable solutions
We design for today's needs without boxing you in. Solutions that are easy for your team to manage now—and ready to grow when you are.
Build on a flexible architecture
Your requirements will change. We build with that in mind—modular, adaptable, and ready to evolve without starting over.
Leverage our deep technical expertise
We know ServiceNow inside and out. That means fewer workarounds, smarter configurations, and solutions that use the platform the way it was meant to be used.
AI-Powered capabilities for government agencies
Real-world applications: Our AI solutions address the most common pain points in government service delivery.
Grants Management
Streamline management of grant programs across your organization to maximize impact and reduce administrative costs.
Unemployment Assistance
Digitize your citizen experience with unemployment assistance and create a more transparent and efficient workflow that helps citizens receive their benefits faster.
Citizen Service Portals
Elevate your citizen experience with a unified service portal that promotes self-service and helps citizens easily find the information and services they need.
Momentum that pushes you forward.
We work fast, but at your pace. Our team is synchronized for swift sprints and engaging show-backs.
Project Management
We're not just another vendor checking boxes. Our Client Services team works alongside you to prioritize needs, define success, and prepare your organization to embrace your new technology solution with open arms.
Roadmapping
The journey towards digital transformation can be a daunting one. We help you prioritize your needs and plan both short and long term steps to help you get where you want to be.
Organizational Change Management
We help you prepare your organization for the coming changes and improvements through proper communication of timelines, goals, and benefits the project will bring.
It works for your people, not just in a demo room.
We execute so your Monday morning just works.
Testing
We test with your real users, not just our assumptions. Feedback gets sorted into what's broken versus what's new—so defects get fixed fast and feature requests get proper attention.
Training
We provide targeted training that turns reluctant staff into confident owners. Your team will be ready to deliver from day one, not scrambling to catch up.
Hypercare
Go-live isn't goodbye. We stay embedded through the critical first weeks—answering questions, resolving hiccups, and making sure your team feels supported until they're ready to own it.
Our approach is agile, iterative, and predictable—because we've learned what actually works across commercial enterprise and public sector projects.
A smarter method
Our engagements are transparent and communication driven
You'll always know where your project stands. We build that visibility in from the start—through real-time transparency portals, regular retrospectives, direct feedback loops, and coordination with your existing partners.
Success on your terms
Every organization has different constraints, priorities, and starting points. We adapt to where you are now—so the investment you make today actually scales with you tomorrow.
Results in as little as 12 weeks
You can see real progress in as little as 12 weeks. Our public sector playbooks and industry-specific frameworks get us there—without reinventing the wheel on your dime.
Incremental changes
Our process is iterative to the core. Small releases mean steady, predictable progress. You see value sooner—and catch issues before they become expensive.
We meet you where you are.
Solution for today’s problems, guidance for tomorrow’s opportunities.
Customer Service Workflows
Simplify the configuration and customization of customer workflows on ServiceNow’s Customer Service Management (CSM) application, configured to give your customers a first-class service experience.
Custom Application Development
Have an idea or use case in need of a better solution? Utilizing ServiceNow’s AppEngine studio, let us design and build you a solution custom-built for your unique process.
Citizen Services
Give your agents the best tools for managing citizen requests with ServiceNow’s Public Sector Digital Services (PSDS) product, implemented and configured by our team to meet your specific needs.
Managed Services
Extend the capabilities of your internal team and ensure the continued growth and development of your ongoing business demands with our experts standing by to assist with support, enhancements, new projects and more.
Field Agent Services
Reduce time to complete and process in-field work orders with convenient task tracking and approvals, accessible on-site through a mobile device.
Integrations
Let our team help you create a solution that consolidates information across multiple systems in one place with integrations that centralize your data for more convenient management.
Accessibility
Designs are focused to ensure the colors, typography, layout, and other stylistic elements are optimized for users with disabilities.
Responsive Design
Our sites are designed responsively to ensure an optimized, frustration-free experience from any device. Native mobile applications are not required.
Uniquely Styled for Your Community
Put your best foot forward with an experience that reflects your brand and mission, conveys a sense of support, and invites your users to get the assistance they need.
Roadmapping
The journey towards digital transformation can be a daunting one. We help you prioritize your needs and plan both short and long term steps to help you get where you want to be.
Testing
We test with your real users, not just our assumptions. Feedback gets sorted into what's broken versus what's new—so defects get fixed fast and feature requests get proper attention.
Organizational Change Management
We help you prepare your organization for the coming changes and improvements through proper communication of timelines, goals, and benefits the project will bring.
Hypercare
Go-live isn't goodbye. We stay embedded through the critical first weeks—answering questions, resolving hiccups, and making sure your team feels supported until they're ready to own it.
Training
We provide targeted training that turns reluctant staff into confident owners. Your team will be ready to deliver from day one, not scrambling to catch up.
Who we are
Among the hundreds of potential ServiceNow implementation partners, Servos stands out as the preferred choice for state and local government. Learn more about what makes us different.
Let’s Connect!
Ready to provide your citizens with a first-class experience?