Transform Your Service Delivery
Our team is made up of technologists and experience consultants who are passionate about creating great experiences on ServiceNow for your constituents and employees. We’ve walked a mile in your shoes as ServiceNow customers, consultants, and public servants. We leverage that experience to transform service delivery and modernize forms, workflows and legacy systems.
Work Smarter: Our Methodology
With collective experience in both commercial enterprises and the public sector, the Servos team has developed a unique approach to ServiceNow’s ‘Now Create’ methodology—agile, iterative, and reliably predictable.
Success on your terms
We understand success looks different for every organization and have designed the methodology to complement this.
Results in as little as 12 weeks
We combine proprietary playbooks and industry-specific frameworks with an agile approach to co-create and deliver iterative solutions in as little as 12 weeks.
Inclusive, human-first solutions
We work with people at every level of your organization, ensuring the solution considers the staff who will be impacted the most and resulting in higher rates of adoption by your organization.
Incremental changes for long-term success
With each engagement, our goal is to use continuous innovation through incremental releases to help organizations maximize their investment in ServiceNow and the other core platforms they use.
An ever-improving methodology
We leverage several constructs to improve our methods and bring more value to our clients, including project retrospectives, a client transparency portal, direct client feedback, and coordination with your key software and services partners.
Services
Experience Design
Our team of UI/UX experts are dedicated to help you make your best impression on customers and citizens interacting with your organization, whether they are reporting a pothole or applying for SNAP benefits. Our passion is creating intuitive experiences that your users can easily navigate from the convenience of their home computer or mobile device.
Accessibility
Designs are focused to ensure the colors, typography, layout, and other stylistic elements are optimized for users with disabilities.
Optimized for all devices
Our sites are designed responsively to ensure an optimized, frustration-free experience from any device. Native mobile applications are not required.
Uniquely styled for your community
Put your best foot forward with an experience that reflects your brand and mission, conveys a sense of support, and invites your users to get the assistance they need.
Project Management
As the conductors of our implementation orchestra, our Client Services team is ready to help you prioritize your needs, define success, and prepare your organization to embrace your new technology solution with open arms.
Roadmapping
The journey towards digital transformation can be a daunting one. We help you prioritize your needs and plan both short and long term steps to help you get where you want to be.
Organizational Change Management
We help you prepare your organization for the coming changes and improvements through proper communication of timelines, goals, and benefits the project will bring.
Training
Turn reluctant staff into project champions with targeted training that encourages your agents to embrace change and empowers them to more efficiently deliver to your citizens.
Development
The architects and developers of our delivery team are dedicated to using the ServiceNow platform to help you meet your organizational goals, address you challenges, and deliver more efficiently with stable, sustainably built technology solutions.
Customer Service Workflows
Simplify the configuration and customization of customer workflows on ServiceNow’s Customer Service Management (CSM) application, configured to give your customers a first-class service experience.
Citizen Services
Give your agents the best tools for managing citizen requests with ServiceNow’s Public Sector Digital Services (PSDS) product, implemented and configured by our team to meet your specific needs.
Field Agent Services
Reduce time to complete and process in-field work orders with convenient task tracking and approvals, accessible on-site through a mobile device.
Custom Application Development
Have an idea or use case in need of a better solution? Utilizing ServiceNow’s AppEngine studio, let us design and build you a solution custom-built for your unique process.
Managed Services
Extend the capabilities of your internal team and ensure the continued growth and development of your ongoing business demands with our experts standing by to assist with support, enhancements, new projects and more.
Integrations
Let our team help you create a solution that consolidates information across multiple systems in one place with integrations that centralize your data for more convenient management.
Solutions
Youth and Family Services
A modernized approach to child welfare services on the ServiceNow platform.
Licensing and Permitting
A streamlined, citizen-first experience through configurable workflows, automated renewals, and intuitive self-service portals
Grants Management
Human-first service portal experiences for grant program managers and applicants
Success Stories
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Enabling Digital Transformation with an Intuitive Citizen Portal
State of South Dakota
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Phase 1: Transforming Montana’s Grants & Loans Management Framework
Deparment of Commerce, State of Montana
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Modernizing Service Delivery Processes for the City of Reno, NV
The City of Reno, Nevada
Learn why the Public Sector chooses Servos
Among the hundreds of potential ServiceNow implementation partners, Servos stands out as the preferred choice for state and local government. Learn more about what makes us different.
Let’s Connect!
Ready to provide your citizens with a first-class experience?