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  • 19.5% Drop

    Live chats dropped 19.5% in the first two months after deploying an enhanced virtual agent with OpenAI integration.

    Client By the Numbers: South Dakota

  • 99.2% Faster

    99.2% decrease in the average time a case stays open with the state this past year. 63 days down to 12 Hours!

    Client By the Numbers: South Dakota

  • 5,260% Growth

    Total requests serviced through the citizen portal increased by 5,260.4% over two years. 248 in Feb 2022 to 12,747 in Feb 2024

    Client By the Numbers: South Dakota

  • 1.1M+ Calls

    Phone calls handled as interactions on the platform.

    Client By the Numbers: North Carolina

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