Servos Qualifications and Achievements in the ServiceNow Partner Ecosystem

• Validated Practices - Detailed and active assessment of consulting practice - interviews with team members and customer outcomes. Servos is one of the only Elite partners in the world with a Public Sector Digital Services Validated Practice

  • Customer Service Management

  • App Engine

  • Public Sector Digital Services (the first and one of the few partners with a PSDS Validated Practice)

• Statewide / Agency-wide Portals on PSDS

  • More than 10 citizen-facing ServiceNow portals implemented on Public Sector Digital Services leveraging the out of the box data model

  • Workflows implemented across Labor, Transportation and Health and Human Services agencies

  • Integrations to legacy systems on mainframes, eligibility rules engines and other core systems

• Customer Satisfaction Rating: 4.92 out of 5 - Servos maintains the highest CSAT rating of all ServiceNow Elite partners with a focus on the public sector implementing PSDS