Servos Agency Solutions
Our agency solutions are built and deployed using ServiceNow's public sector digital services platform. These solutions are designed to streamline the citizen and employee experience for state and local government agencies.
Citizen Portals
Statewide Citizen Portal
Providing citizens with a robust state-wide portal to quickly find what they need from their state without needing to know which department provides the service or information they are seeking. Citizens can also request services, view the status of these requests, and communicate with state employees fulfilling these requests, providing better visibility and a positive user experience. The Servos solution leverages the citizen-facing case management capabilities of ServiceNow to streamline workflows and increase overall response time for these services. More information on our statewide citizen portal for the state of South Dakota is available in our case study.
Non-Emergency Services (311)
Servos' Non-Emergency Services (311) Portal Solution offers a seamless and efficient way for citizens to interact with their local government. It provides a centralized intake method for citizen requests, allowing them to report issues, request services, and track their progress in real-time. This eliminates the need for citizens to navigate multiple departments and channels, saving them time and frustration. More information the city of Reno’s 311 portal is available in our case study.
Agency Citizen Portal
Our agency-wide portals offer a centralized hub for citizens to conveniently request and track government services. Initially launched with a few core services, these portals are designed to scale and expand as the agency modernizes its offerings. This ensures residents have access to a growing range of resources while maintaining a familiar, user-friendly interface. Servos prioritizes user experience and accessibility, integrating seamlessly with existing agency branding and adhering to WCAG guidelines for diverse user needs. This creates a streamlined and inclusive experience, empowering citizens to engage with government services efficiently and transparently.
Health & Human Services
Medicaid Redetermination
Transform the outdated paper-based Medicaid redetermination process with Servos' innovative solution built on the robust ServiceNow platform. Empower your citizens to effortlessly complete their applications online, say goodbye to mountains of paperwork and illegible handwriting.
Experience the Servos difference:
Effortless online application: Navigate a user-friendly portal with clear instructions and intuitive design. No more deciphering complex forms or struggling with outdated technology.
Simplified document upload: Upload required documents with a click, eliminating the risk of lost paperwork or incomplete applications. Let Servos handle the verification, ensuring a smooth and efficient process.
Automatic pre-fill and verification: Leverage real-time data integration to pre-fill information and automatically verify eligibility, minimizing errors and saving valuable time.
Streamlined workflow for caseworkers: Equip your team with a centralized platform for managing applications, tracking progress, and communicating with citizens seamlessly.
Reduced administrative burden: Eliminate paper chases and manual data entry, freeing up resources to focus on serving citizens and improving program outcomes.
Comprehensive Child Welfare Information System (CCWIS)
The Comprehensive Child Welfare Information System (CCWIS) solution, collaboratively developed by Servos and Vital Child on the ServiceNow platform, aims to transform child welfare services by providing a centralized, secure, and accessible platform for managing child welfare cases. This integrated system streamlines data collection, case management, and collaboration among various stakeholders, including child welfare workers, healthcare providers, and educational institutions. By fostering seamless information sharing and enabling data-driven decision-making, the CCWIS solution empowers child welfare agencies to deliver more effective and timely interventions for children and families in need.
Unified case management: Centralize all child welfare data in a single, secure platform, streamlining workflows and eliminating data duplication.
Seamless collaboration: Enhance communication and team coordination between social workers, investigators, and other stakeholders.
Data-driven insights: Leverage powerful analytics to identify trends, track performance, and make informed decisions based on real-time data.
Automated workflows: Reduce manual tasks and streamline processes with configurable workflows for investigations, safety plans, and more.
Mobile accessibility: Empower social workers in the field with mobile access to critical data and case information.
Foster Care
Servos has revolutionized foster care with its innovative Foster Parent portal built on the ServiceNow platform. This transformative solution empowers foster parents by centralizing all the resources they need – training materials, support groups, licensing applications – in one easily accessible location. Gone are the days of navigating multiple websites and phone calls; now, crucial information and support are just a click away.
This streamlined access empowers foster parents to focus on what truly matters: nurturing their children. But the benefits extend far beyond existing foster families. The portal also acts as a powerful recruitment tool, showcasing the vital role foster parents play and simplifying the application process for potential candidates. By demystifying the system and providing a user-friendly platform, Servos is opening doors for more loving homes to welcome children in need, ultimately strengthening the entire foster care ecosystem.
Unemployment Assistance
The Servos unemployment assistance solution built on ServiceNow modernizes and streamlines the application, eligibility and adjudication process for unemployed citizens requiring temporary financial assistance. This includes a citizen facing portal, a guided user experience, online tracking of application status and benefits, tracking and fulfillment of payments to the citizen, a virtual agent, a digitized workspace for agents to review requests for benefits, and backend mainframe integrations. More information is available in our case study.
Low Income Energy Assistance
Built on the ServiceNow platform, the Low-Income Energy Assistance Citizen Service streamlines requests for benefits to help individuals and families pay for home heating or cooling costs. The solution allows households to apply for this assistance online, and for state employees to determine eligibility, allocate approved benefits, coordinate payments directly to energy suppliers, and notify the citizen and all parties involved throughout the process.
Temporary Assistance
Servos has tackled the complex world of temporary assistance with its game-changing solution built on the ServiceNow platform. This innovative tool empowers state and local governments to streamline the application and eligibility process for individuals seeking temporary financial aid. Gone are the days of paper forms and lengthy wait times; applicants can now access the program, submit documents, and track their progress all through a user-friendly online portal. This self-service approach not only saves time and resources for both applicants and caseworkers but also fosters dignity and empowers individuals to take control of their situation. But Servos' solution goes beyond convenience. Real-time data analytics provide caseworkers with valuable insights, allowing them to tailor assistance plans and connect individuals with relevant resources, from job training to childcare. This data-driven approach ensures that temporary assistance is not just a stopgap, but a springboard for long-term self-sufficiency. By streamlining processes, empowering individuals, and driving informed decision-making, Servos' temporary assistance solution is transforming the way we support those in need, helping them build brighter futures for themselves and their families.
Child Support Payment Authorization
Child Support Payment Authorization allows citizens to submit online requests for child support payments using a citizen portal. Through this online submittal, requestees provide supporting and required documentation as attachments to the request and indicate their preferred method for receipt of these payments. Via the digital workspace, state employees then can review, approve, and coordinate payments via the preferred method.
Education
Educator Certification
Servos has developed a comprehensive Educator Certification Solution built on the ServiceNow platform. This innovative solution streamlines the entire educator certification process, from initial application to ongoing tracking and renewal. This results in a simplified experience, reduced time for applications and renewals, and reduction in overall cost to support.
With the Servos Educator Certification Solution, educators are guided through the process to apply for certification, renew certificates, and track progress towards certification milestones. The system automates key certification processes related to the application intake, review, and the issuing of certificates. This automation saves time and resources for educators and administrators, as well as the state employees involved with the process. Through this solution, educators also can store documentation for future applications and receive service reminders when actions or renewal is needed.
Key Benefits:
For educators: Saves time and money, simplifies the renewal process, and reduces stress.
For school districts: Ensures that staff are properly certified and in good legal standing, improves data accuracy, and reduces administrative costs.
For the state: Improves data accuracy, reduces administrative costs, and ensures that all educators are properly certified.
Educator 411
The Servos Educator 411 Portal allows individuals to view certification credentials such as certificates, degrees, endorsements, and assignments about all state-licensed educators, as well as any disciplinary actions against an educator. This includes teachers, administrators, education specialists, and those with an educator permit. Through the Educator 411 Portal, individuals can also access preparation information and certification requirements for specific teaching assignments.
Grants / Funding Management
The Servos Grants Management Solution is a cloud-based platform that streamlines the entire grant lifecycle, from application to closeout, for both competitive and formula grants. This innovative solution helps program managers manage all aspects of their grants programs more efficiently and effectively, from creating and publishing grant opportunities to reviewing applications, awarding grants, and tracking grant performance, maximizing impact and reducing administrative costs.
With the Servos Grants Management Solution, program managers can:
Create and publish grant opportunities online
Receive and manage grant applications
Review applications and make funding decisions
Award grants and track disbursements
Monitor grant performance and compliance
Generate reports and analytics
Emergency Services
Missing / Safe Registration
The Servos Emergency Management Request for Help Solution helps citizens and emergency management personnel request and coordinate aid during emergencies. The solution provides a centralized platform for managing all aspects of emergency assistance requests, from intake to fulfillment.
Emergency management personnel can:
Manage incoming help requests
Reconcile missing citizens with a safe registry for automated resolution
Assign help requests to qualified personnel
Track the status of help requests
Communicate with citizens and emergency personnel
Temporary Housing
In the wake of devastation, Servos' Temporary Housing Application solution, built on the ServiceNow platform, emerges as a beacon of hope for displaced residents. This user-friendly portal cuts through the chaos, empowering individuals to navigate the often-daunting task of finding temporary shelter. Gone are the days of frantic phone calls and endless paperwork; eligibility assessments, housing options, and application submissions are all streamlined within a single, centralized location.
Asset Management
The Servos Asset Management and Request Solution is a powerful tool that can help states and municipalities improve the efficiency and effectiveness of their asset management during emergencies. It is a cost-effective and time-saving solution that helps states and municipalities save lives, protect property, and recover from emergencies.
The Servos Asset Management and Request Solution is a comprehensive solution that includes the following features:
A centralized platform for managing all aspects of asset management
A repository of asset information
A system for tracking the location and status of assets
A system for requesting assets for deployment
A system for deploying assets to the field
A system for tracking the status of asset deployments
A system for receiving updates on asset utilization
A system for reporting on asset usage
Transportation & Public Safety
Drivers License Renewals
The Servos Driver's License Renewal Solution is a cloud-based platform that streamlines the driver's license renewal process. It is a comprehensive solution that integrates with DMV systems to verify driver information and ensure that all renewals are processed correctly. The solution also integrates with payment processors to collect driver's license renewal fees online.
With the Servos Driver's License Renewal Solution, drivers can:
Renew their driver's license online
Pay their driver's license renewal fee online
Track the status of their driver's license renewal application
DMV Call Center Operations
The DMV Call Center Solution is a comprehensive cloud-based solution that helps DMVs improve the efficiency and effectiveness of their call centers. It provides a single platform for managing all call center operations, including call intake, agent management, and performance reporting. The solution also integrates with other DMV systems, such as the DMV website and the DMV database, providing a seamless customer experience across all channels.
The DMV Call Center Solution is designed to help DMVs reduce call wait times, improve agent productivity, and increase customer satisfaction. It also helps DMVs to identify and address call center bottlenecks. The solution is scalable and can be customized to meet the specific needs of each DMV. More information on our deployment for the state of North Carolina is available in our case study.
License and Theft Case Management
Servos provides a citizen-centric solution that empowers individuals to conveniently access information, submit requests, and track the progress of their cases. Through a secure citizen portal, users can view their existing license and theft-related requests, enter new requests, and receive updates on their cases. This self-service functionality enhances transparency, improves communication, and reduces the burden on your staff.
Our solution also streamlines case management by seamlessly integrating with backend mainframe systems when the data is not already being stored in ServiceNow. This integration ensures that data related to each case is readily accessible and up-to-date, eliminating the need for manual data entry and reducing the risk of errors. Servos also facilitates BOLO (Be On the Lookout) requests, allowing investigators to swiftly disseminate information about stolen items or individuals.
Ride Permitting
The Servos Ride Permitting Solution is a cloud-based platform that streamlines the entire ride permitting process for amusement park rides and attractions, from initial application to ongoing tracking and renewal. This innovative solution simplifies the complex and often time-consuming task of managing ride permits, ensuring that all rides comply with safety regulations.
The Servos solution enables amusement park operators to easily submit permit applications, track permit status, and receive notifications about upcoming renewals. It also provides a centralized repository for all permit-related documentation, making it easy to find the information you need when you need it.
Commerce & Trade
Business Registration
Built on the secure and scalable ServiceNow platform, our solution empowers entrepreneurs to register their businesses with the state quickly, easily, and confidently. No more deciphering cryptic forms or navigating endless phone menus. Instead, businesses utilize a user-friendly online flow, submitting all necessary information in one centralized location.
Servos doesn't just save entrepreneurs time and frustration; it empowers governments with data-driven insights. By eliminating silos and streamlining workflows, we ensure accuracy and compliance, while generating valuable data that fuels economic growth initiatives. More information can be found in our case study.
Grants Management
The Servos Grants Management Solution is a cloud-based platform that streamlines the entire grant lifecycle, from application to closeout, for both competitive and formula grants. This innovative solution helps program managers manage all aspects of their grants programs more efficiently and effectively, from creating and publishing grant opportunities to reviewing applications, awarding grants, and tracking grant performance.
With the Servos Grants Management Solution, program managers can:
Create and publish grant opportunities online
Receive and manage grant applications
Review applications and make funding decisions
Award grants and track disbursements
Monitor grant performance and compliance
Generate reports and analytics
Product Directory
Often used to promote state or local businesses, this framework built upon the ServiceNow platform allows businesses to submit products for review and approval to be included in an online product catalog. The streamlined workflow empowers business owners to easily upload information about their business and products including images, descriptions, and business location that integrates with web-based mapping platforms. Once these products are approved and promoted to the catalog, citizens can access the online directory allowing them to more easily find and purchase these certified products.
Project Bidding
Imagine a world where project bidding isn't a paper-laden nightmare. No more mountains of proposals, missed deadlines due to snail mail, or limitations on who can bid. Electronic project bidding, built on the powerful ServiceNow platform, makes this dream a reality.
Open the Bidding Gates to a Wider Pool:
Attract top-tier talent: Servos' online platform opens your projects to a larger pool of qualified contractors, not just those within driving distance of your office. Think bigger, think better.
Boost competition: More bidders mean sharper proposals and potentially lower costs for your state. More bids, more savings, more happy taxpayers.
Streamline compliance: Say goodbye to deciphering illegible handwriting and missing documents. Servos ensures all bids are submitted electronically and meet your exact requirements. No more late nights deciphering chicken scratch.
Servos isn't just about replacing paper with pixels; it's about transforming the way your state does business. It's about efficiency, transparency, and opportunity. It's about building a brighter future, one project at a time.
Elections Management
Polling Center Support
Streamlining timely election process support by allowing polling agents and volunteers to request and track status of requests for polling-place supplies and equipment needs through to resolution. The Elections Management solution leverages ServiceNow’s Field Service Management mobile experience to offer status and labor tracking in the field and at the point of service, providing a more connected, efficient, and integrated experience for both the polling worker and the elections department supporting them.
Let’s Connect!
Ready to provide your citizens with a first-class experience?