Your customers' expectations are evolving. Your customer service isn't. We can help.

As customer expectations evolve, so does the ServiceNow™ platform. A partner with the right mix of strategy, ops and implementation experience can help you realize the full value of your ServiceNow investment.

We’re a consultancy with deep expertise in ServiceNow Customer Service Management (CSM). We’re singularly focused on creating customer and agent experiences that empower self-service, allow agents to work smarter, resolve issues faster, and increase customer satisfaction and NPS.

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WHAT WE DO

Products are increasingly customer-centric, omni-channel, and personalized. But the customer service experience gets left behind. We leverage ServiceNow CSM to close that gap with intuitive agent and customer experiences delivered through self-service and automated workflows. We gain an understanding of your users and success measures to prioritize CSM capabilities. Then we deliver iteratively to add value as quickly as possible, prove results, and steadily increase the return on your ServiceNow investment.

WHY SERVICENOW

CRM solutions focus on tracking customer contacts, not connecting the people, processes, and systems to resolve or predict issues. ServiceNow thrives as a single platform bringing together CRM, service management, and IT Operations Management (ITOM). This breaks down silos with automated processes across departments to diagnose and resolve issues faster while giving customers and agents end-to-end visibility of progress. Talk to us about how we can help modernize your customer service.

WHO WE ARE

Veteran technologists that see something special in the capability of ServiceNow CSM to quickly modernize customer service organizations.

Experienced consultants that seek lasting partnerships with our clients instead of one-time projects. 

Pragmatic innovators excited about the next best thing…as soon as it can create value for our clients. 

Founding Team

Will Loving

CEO

Will is CEO and co-founder of Servos. He has spent his entire career in technology and services. He started at KPMG and Andersen, then weathered the dot-com bubble at iXL. He co-founded Ironworks, a digital transformation consultancy at the bottom of the dot-com recession and grew it profitably to $60M over 10 years before selling to ICF. He also co-founded Startup Virginia, a high-growth tech startup incubator while investing in technology product and service companies, before jumping back in to start Servos.

Thomas Moewe

PARTNER

Thomas has more than 20 years of experience working with leading technology brands, including seven years at IBM. Since 2015, he has focused exclusively on the ServiceNow market. He founded BuildOnMe a verticalized product development studio leveraging IBM Watson and the ServiceNow platform. The company’s BuildOn Insurance platform offers core products for underwriting and claims workflow management. In 2017, Thomas co-founded The Anti, an HR consultancy and ServiceNow implementation partner.

Wayne Chattaway

PARTNER

Wayne started his career in human resources technology with various roles at ADP and IBM Global Process Services. He transitioned to consulting at Appirio, where he led business development efforts on the Salesforce and Workday platforms. In 2017, he joined forces with Thomas to co-found The Anti, a ServiceNow Premier partner that focuses on implementing the platform’s HR modules for large enterprise organizations.

Scott Walker

PARTNER

Scott has worked in startups, tech and consulting across a range of industries for more than 25 years. He cut his teeth at KPMG, where he led IT strategy and e-commerce engagements before leaving to join an early stage digital agency that iXL later acquired. He co-founded Ironworks Consulting and since selling the business, he has helped others build their companies through both organic growth and acquisition.

OUR STRATEGIC PARTNERS

Customer Service is a team sport

We're hiring strategists and technologists with deep domain and platform experience.

EXPLORE WHAT'S POSSIBLE

Whether you're already a ServiceNow customer or just beginning to explore the platform, we're happy to talk about how we can help you solve your customer service challenges.

RICHMOND HQ

1704 ALTAMONT AVENUE
RICHMOND, VA 23230

info@servos.io

(804) 502-3131