Your customers' expectations are evolving. Your customer service isn't. We can help.
As customer expectations evolve, so does the ServiceNow platform. A partner with the right mix of strategy, ops and implementation experience can help you realize the full value of your ServiceNow investment.
We’re a boutique consultancy with deep expertise in customer service powered by machine learning and robotic process automation (RPA).
We accelerate your success by focusing on Customer Service Management (CSM) and IT Operations Management (ITOM) modules while leveraging the power of the ServiceNow platform.
WHAT WE DO
We help you ensure the ServiceNow platform enables exceptional customer interactions through automated workflows and case management delivered in a straightforward and intuitive interface.
ServiceNow Implementation Methodology (SIM), ServiceNow’s best practice delivery framework, uses Agile practices to ensure standardized, repeatable and scalable services. SIM helps us deliver results on time and on budget throughout all three project phases.
To provide a comprehensive and effective Customer Service operation, it's important to integrate your customer engagement and service management infrastructures. The ServiceNow platform brings these functions together.
We bring our domain experience in customer service operations combined with our technical depth in the ServiceNow platform. Customer Service Management (CSM) sits on top of the Now Platform to deliver an omni-channel experience for your customers and an intuitive portal for your customer service agents.
WHO WE ARE
When you engage us as your ServiceNow Partner, you'll see results.
Will is CEO and co-founder of Servos. He has spent his entire career in technology and services. He started at KPMG and Andersen, then weathered the dot-com bubble at iXL. He co-founded Ironworks, a digital transformation consultancy at the bottom of the dot-com recession and grew it profitably to $60M over 10 years before selling to ICF. He also co-founded Startup Virginia, a high-growth tech startup incubator while investing in technology product and service companies, before jumping back in to start Servos.
Thomas has more than 20 years of experience working with leading technology brands, including seven years at IBM. Since 2015, he has focused exclusively on the ServiceNow market. He founded BuildOnMe a verticalized product development studio leveraging IBM Watson and the ServiceNow platform. The company’s BuildOn Insurance platform offers core products for underwriting and claims workflow management. In 2017, Thomas co-founded The Anti, an HR consultancy and ServiceNow implementation partner.
Wayne started his career in human resources technology with various roles at ADP and IBM Global Process Services. He transitioned to consulting at Appirio, where he led business development efforts on the Salesforce and Workday platforms. In 2017, he joined forces with Thomas to co-found The Anti, a ServiceNow Premier partner that focuses on implementing the platform’s HR modules for large enterprise organizations.
Scott has worked in startups, tech and consulting across a range of industries for more than 25 years. He cut his teeth at KPMG, where he led IT strategy and e-commerce engagements before leaving to join an early stage digital agency that iXL later acquired. He co-founded Ironworks Consulting and since selling the business, he has helped others build their companies through both organic growth and acquisition.
OUR STRATEGIC PARTNERS
Customer Service is a team sport
We're hiring strategists and technologists with deep domain and platform experience.
EXPLORE WHAT'S POSSIBLE
Whether you're already a ServiceNow customer or just beginning to explore the platform, we're happy to talk about how we can help you solve your customer service challenges.
1704 ALTAMONT AVENUE
RICHMOND, VA 23230